While tangible solutions take center stage at EVS38, it's crucial to highlight the comprehensive service ecosystem that ensures its reliable operation. With a heritage spanning over 175 years, Siemens has consistently demonstrated its commitment to customer success through technological innovation and exceptional service support. 

This legacy of excellence continues with Siemens eMobility, where decades of electrical infrastructure expertise meet state of the art eMobility solutions. Drawing on their vast experience in power distribution, grid integration, and industrial services, Siemens eMobility has created tailored services for the eMobility market, supported by a team of expert service technicians committed to providing continuous support throughout the entire lifecycle of charging equipment.  

Their proven track record in managing some of the largest electrification projects uniquely position them to support the complex requirements of eMobility operations. Whether deploying small installations or large-scale charging infrastructure, customers benefit from the same level of professional service that has made Siemens a trusted partner across industries for generations. 

Siemens eMobility delivers end-to-end service excellence through a comprehensive portfolio of offerings that includes: 

• Digital Services 

• Remote monitoring 

• Preventive maintenance 

• 24/7 technical support 

• Engineering & Integration Services 

• Vehicle Integration 

• OCPP-Backend interoperability 

• OCPP-tests for ERK applications 

• eMobility Trainings 

• Class-Room Training 

• Customer On-Site Training 

• Web-based Training 

• On-Site & Spare Part Services 

• Commissioning Services 

• Field Service 

• Spare Parts 

• Extended Warranty 

What sets Siemens eMobility's service approach apart is their commitment to customer success through their Service Level Agreements (SLAs). These agreements ensure rapid response times and guaranteed system availability, crucial for operators relying on their charging infrastructure. 

The Siemens Service Hub serves as a central point of contact, providing technical support and coordinating service activities. This streamlined approach ensures efficient problem resolution and minimizes downtime. Their global service network supports charging infrastructure operators worldwide, ensuring reliable operation of their charging solutions. 

For organizations considering the transition to electric fleets, understanding the importance of comprehensive service support is crucial. Siemens eMobility's service portfolio demonstrates their commitment to supporting customers throughout their entire eMobility journey, from initial planning to ongoing operations. 

To learn more about how Siemens eMobility's service solutions can support your charging infrastructure needs, visit their website or contact their service team directly.